London Underground Customer Service and Line Operations Leadership programme
What the buyer wrote
In order to deliver a world-class experience, we need to ensure our Leadership Teams (Heads of Customer Service, Heads of Line Operations) and Customer Service Management Team (Area Managers, Trains Managers and equivalent) are not only adept in leading and inspiring their teams, but also engaged in the customer service ambition. We need to develop a team of high impact leaders with a customer service & delivery orientation. This high calibre, inspiring leadership will engage individuals at a front-line level to unlock a world-class experience for our customers. The current phase of "Leading Customer Service" runs to March 2020. This has focused on senior and middle managers. We are now re…
Details
- What the buyer calls it
- London Underground Customer Service and Line Operations Leadership programme
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 Jun 2020
- Work ends
- 8 Jun 2023
- Kind of work
- Professional services
Who the buyer named
The buyer published a contact address on this notice.