MAINT4511 - RFL - Viewpoint System Support
What the buyer wrote
MAINT4511 - RFL - VIEWPOINT SYSTEM SUPPORT - CONTACT KATHERINE BROTHWOOD 0207 7940500 EXT. 33598 KATHERINE.BROTHWOOD@NHS.NET - QUOTE REF / CONTRACT NO. SSQ-20821 - COVER (across all RFL sites) This Service Agreement is to provide remote support from HealthNetConnections Head Office. Service Desk is available from 09:00 - 17:00 Monday to Friday. All support calls logged and tracked on HealthNetConnections CRM system with unique incident number. Product updates released with full release notes. Access to training throughout the year from HealthNetConnections. Engineer call outs if required to be determined by Service Desk. Optional additional amount for out of hours/weekends software updates…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- MAINT4511 - RFL - Viewpoint System Support
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 1 Jan 2016
- Work ends
- 31 Dec 2018
- Kind of work
- IT support and managed services
Who the buyer named
Khalid Hussain was the named contact on this notice.