Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
What the buyer wrote
Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 16 Oct 2017
- Work ends
- 2 Feb 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
Ben Leath was the named contact on this notice.