Mid-sized Business Population customer experience survey 2015-18
What the buyer wrote
HMRC is looking to develop a new survey to monitor the experience of its Mid-Size business customers in dealing with HMRC. Specifically, we are looking to track changes in the experience of these customers over time, assess the impact of new initiatives and gauge their overall perceptions of HMRC. The survey will also help HMRC identify where future improvements could be made to the services offered to these customers.
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Awarded to
Details
- What the buyer calls it
- Mid-sized Business Population customer experience survey 2015-18
- How they are buying
- The buyer did not say
- Work starts
- 30 Jun 2015
- Work ends
- 31 Mar 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
Michelle Walker was the named contact on this notice.