What the buyer wrote
Provision of a Modern Communications Service will deliver a suite of services designed to: • Transform customer communications (contact centre solution). • Transform colleague communications (enterprise communications). • Service support and contract management. The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication (including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms). Expected benefits include: • Realtime communication with location independence • Enterprise voice capabilities for the existing L&Q instance of MS Teams • Faster response times t…
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Awarded to
Details
- What the buyer calls it
- Modern Communications
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 22 Apr 2019
- Work ends
- 22 Jul 2022
Who the buyer named
Jonathan Lam was the named contact on this notice.