Modern Contact Centre Market Engagement
What the buyer wrote
Anglian Water Services Ltd ("Anglian Water") is currently reviewing options for the future delivery of a Modern Contact Centre (MCC). Anglian Water is looking to procure a Contact Centre as a Service solution to replace the current on-prem contact centre telephony platform. The Contact Centre solution should have the capability of providing a personalised experience to customers by executing inbound, as well as outbound, communication across a variety of channels. In order to understand the contracting models available for this delivery we have decided to undertake Pre-Market Engagement. We are inviting parties who may have an interest in Modern Contact Centres to complete the questionnai…
This is advance notice of work a buyer expects to put out. There is nothing to bid for yet and no closing date to miss. Which notices mean you can bid, and which mean you cannot.
Details
- What the buyer calls it
- Modern Contact Centre Market Engagement
- How they are buying
- The buyer did not say
- Type
- goods
- Where
- in the East of England
Who the buyer named
The buyer published a contact address on this notice.