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Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging

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What the buyer wrote

The Authority will be using an e-sourcing (eTendering) tool/application for this procurement. The Authority is looking to identify a Supplier to take on and transform the existing services including; MFA SMS (OTP) and Voice Calling, outbound email and SMS capabilities (including multi device messaging), currently supported by multiple Suppliers. This new combined email and text service will be a part of a range of Communication Services that will support The Authority's strategy of communicating with the right customer at the right time through the right channel. Currently approximately 94 million SMS, 8 million voice calls and 220 million emails are issued per annum on behalf of HMR…

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Details

What the buyer calls it
Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
1 Feb 2021
Work ends
1 Feb 2023

Who the buyer named

Khateja Salajee was the named contact on this notice.

Khateja.Salajee@hmrc.gsi.gov.uk