What the buyer wrote
The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service. To achieve this the Council is intends to purchase and implement an off site clou…
Details
- What the buyer calls it
- MVDC - SF - Customer Transaction Management System
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Jan 2018
- Work ends
- 7 Jan 2021
Who the buyer named
Rod Walters (ADC/CDC) was the named contact on this notice.