Mystery Shop
What the buyer wrote
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Mystery Shop
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 31 Aug 2025
- Work ends
- 1 Sep 2028
- Where
- in Wales
- Kind of work
- Transport and fleet, Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 5 Jun 2025, 12:00 BST.