What the buyer wrote
The introduction of the Statutory Gambling Levy in October 2025 resulted in NHS England becoming responsible responsible for commissioning the gambling harms treatment pathway, from referral and triage through to aftercare, as of 1st April 2026. The National Gambling Helpline, delivered by GamCare, a VCSE organisation, is an established, live service providing multi-channel access (including telephone, email, WhatsApp and online) and plays an integral role in the treatment system as a primary referral route into treatment and support services. GamCare owns the established national helpline number, which is extensively embedded across marketing and referral routes used by gambling operators, …
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- National Gambling Helpline
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Work starts
- 8 Oct 2026
- Work ends
- 31 Mar 2027
- Where
- in London
Who the buyer named
The buyer published a contact address on this notice.