New Customer Relationship System (ICT Transformation Project)
What the buyer wrote
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
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Awarded to
Details
- What the buyer calls it
- New Customer Relationship System (ICT Transformation Project)
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 30 Sep 2018
- Work ends
- 30 Sep 2020
- Kind of work
- Technology and digital, Management consultancy
Who the buyer named
Mhairi Richards was the named contact on this notice.