NHS 24 Contact Centre Customer Relationship Management System
What the buyer wrote
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
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Awarded to
Details
- What the buyer calls it
- NHS 24 Contact Centre Customer Relationship Management System
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in Scotland
Who the buyer named
Sam Torrance was the named contact on this notice.