Non-Household Customer Insight Survey
What the buyer wrote
DPS Agreement (RM6018) The priorities, views and experiences of customers are essential in understanding whether, and how, the market is functioning effectively and delivering for customers. We also wish to assess the efficacy of any policy interventions, for example concerning whether customer experiences of billing has improved. To inform our understanding here, we need to gauge the experiences and views of customers, including the extent to which customers have chosen to engage with the market, their needs and expectations have been met, and the reasons for these outcomes. One of the ways we intend to do this is through regular surveying of a sample of all eligible customers (not just …
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Awarded to
Details
- What the buyer calls it
- Non-Household Customer Insight Survey
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Feb 2019
- Work ends
- 28 Jun 2019
- Kind of work
- Management consultancy
Who the buyer named
Lena Cluxton was the named contact on this notice.