Non-Household Customer Insight Survey
What the buyer wrote
The overall objective of the work is to help Ofwat build its understanding of the functioning of the water business retail market through gauging the experiences and views of eligible business customers and - through aspects of the qualitative work - brokers and third party intermediaries. The priorities, views and experiences of customers (including organisations working on their behalf) are essential in understanding whether, and how, the market is functioning effectively and delivering for customers. This evidence will also help us assess industry's progress in resolving previously identified 'market frictions'. The key objectives of this research are to better understand three key aspec…
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Awarded to
Details
- What the buyer calls it
- Non-Household Customer Insight Survey
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 6 Nov 2019
- Work ends
- 14 Apr 2020
- Kind of work
- Management consultancy
Who the buyer named
Lena Cluxton was the named contact on this notice.