NTL Delay Repay Service Tender
What the buyer wrote
The Delay Repay service provides a compensation process for passengers whose rail journey has been delayed. Compensation is provided on a tiered basis, dependent upon the severity of the delay. This is a critical customer facing service, classified as a Key Contract by the DfT. Since April 2018 the Delay Repay service has been provided by a third-party supplier. Due to the criticality of the service, the contract term was for two years, with the option of extending for a further two periods of 12 months: four years in total. Whilst Northern remains satisfied with the service provided by the incumbent supplier, the value of this contract, approximately £600,000 per annum, is such that it is …
Details
- What the buyer calls it
- NTL Delay Repay Service Tender
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- goods
- Where
- in Yorkshire and The Humber
- Kind of work
- Software development
Who the buyer named
The buyer published a contact address on this notice.