OG - Service Charge Module - PP586

Orbit recovers service charges from 26,803 residents, across 1,306 schemes or estates. In previous years the Group has substantially under-recovered service charge contributions as a result of: direct service chargeable costs that have not been fully recharged or recovered; the deficit between the overhead costs of administering services and the management fee charged. In response to this under recovery, Orbit Living commissioned detailed business analysis in the area of Estate Services. This piece of work focused on structural issues across the service area and on processes and systems used for service charge management across the Group. One of the recommendations is the implementati…

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