Omni Channel Contact Centre and Unified Communication Solution
What the buyer wrote
Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day s…
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Awarded to
Details
- What the buyer calls it
- Omni Channel Contact Centre and Unified Communication Solution
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Jan 2017
- Work ends
- 22 Jan 2020
- Kind of work
- Technology and digital, Research, evaluation and insight
Who the buyer named
Our Consultant for this Project is Gibbs Laidler Consulting LLP was the named contact on this notice.