What the buyer wrote
Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services. The solution must be a certified Microsoft Teams solution for contact centres. The new omni-channel platform is required to replace current solutions for call distribution, call recording and interactive voice response (IVR) and to provide additional functionality to support customer service across digital channels, including email, social media and web chat, via a single omni-channel platform, to increase the use of IVR through the system to improve the customer journey and to connect online and offline customer service to support channel shift, an…
Details
- What the buyer calls it
- Omni-Channel Contact Centre Solution
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Where
- in the South East
Who the buyer named
Shelley Wright was the named contact on this notice.