Optical Consumer Complaints Service (Mediation)

Our requirements are that: (a) The service must be free to users (it will be funded by the GOC); (b) The service must be demonstrably independent of the NHS, UK Government, optical professionals and optical professional bodies; (c) The service must treat individuals fairly, regardless of their background, characteristics or circumstances and the service provider must collect EDI data (with appropriate regard to data protection legislation); (d) The service must be unbiased and resolution-focused; (e) The service must have access to clinical expertise; (f) The service must have a robust mechanism for identifying matters that raise issues of fitness to practise and require escalation…

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