Ordnance Survey Customer Compass Perceptions Tracking Research
Ordnance Survey Limitedservices
What the buyer wrote
Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Maru/Edr Limitedends
Details
- What the buyer calls it
- Ordnance Survey Customer Compass Perceptions Tracking Research
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 23 Jul 2017
- Work ends
- 20 Aug 2020
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.