Out-of-Hours Customer Support Services
What the buyer wrote
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Out-of-Hours Customer Support Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 1 Jan 2026
- Work ends
- 31 Dec 2028
- Where
- in Wales
- Kind of work
- Technology and digital, Professional services
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 20 Oct 2025, 12:00 BST.