What the buyer wrote
Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services. The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service. Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover t…
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Awarded to
Details
- What the buyer calls it
- Out of Hours Library Service
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Aug 2018
- Work ends
- 31 Aug 2023
- Kind of work
- Professional services, IT support and managed services
Who the buyer named
Procurement Procurement was the named contact on this notice.