Out of Hours Service

The Royal Borough of Kensington and Chelsea invites tenders for providing Out of Hours Services for the local authority's housing management service. The Council provides its service during normal working hours and is seeking a provider for a limited set of its services outside of normal working hours to keep the residents safe, and as far as possible, comfortably housed until the Council service resumes. The services will be limited to taking calls from residents and either referring the work to an existing service provider/contractor, to the local authority, offering advice or taking no action other than to record the call. We need to create a positive impression and provide superior…

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