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outsourced casework services

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What the buyer wrote

This is a procurement notice for outsourced services support for the investigation and determination of housing complaint cases. How to apply and the requirements of the service are detailed in the attachments provided. Only suppliers who have provided similar investigative complaint handling dispute resolution services for Ombudsman Schemes or the regulatory industry will be considered. Additional information: Where suppliers have clarification questions, these can be submitted by email to rdcruz@housing-ombudsman.org.uk during the clarification period as stipulated in "Procurement 2019 outsourced case work services" . Anonymised questions and their related responses will be published…

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Details

What the buyer calls it
outsourced casework services
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
5 May 2019
Work ends
5 May 2020

Who the buyer named

Rosalind D'Cruz was the named contact on this notice.

RDcruz@housing-ombudsman.org.uk