Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
What the buyer wrote
Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integ…
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Details
- What the buyer calls it
- Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Apr 2018
- Work ends
- 31 Mar 2022
- Kind of work
- Technology and digital
Who the buyer named
Procurement Team was the named contact on this notice.