Passenger Assist Continuous Monitoring research

This work is being commissioned by ORR's Competition and Consumer Policy Team. The Team is primarily responsible for approving policies and monitoring compliance under passenger-facing licence conditions. Access to public transport is for many a necessity of everyday life. As the sector regulator, we recognise the importance of the rail network being open to everyone regardless of their circumstances. One of our key roles is therefore to ensure that the companies which operate passenger train services and manage mainline stations enable passengers with a disability to make their journeys easily and confidently, whether those journeys are made independently or with assistance. We do this…

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