Passenger research: awareness, clarity, and fairness of terms and conditions
What the buyer wrote
This research is commissioned by ORR's consumer team in support of our strategic objective to promote better customer service for rail passengers. One of our key roles in this area is to secure compliance with consumer law, particularly amongst train companies, to help ensure that all rail users get the service to which they are entitled. Amongst the consumer laws train companies are required to comply with are those that require them to provide consumers with the information they need to make informed choices, for example when buying and using train tickets, and to have terms and conditions that are fair and transparent (written in plain and intelligible language). In this context, we re…
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Passenger research: awareness, clarity, and fairness of terms and conditions
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 17 Sep 2017
- Work ends
- 15 Dec 2017
- Kind of work
- Professional services
Who the buyer named
Gayle Webster was the named contact on this notice.