Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)
What the buyer wrote
Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. Th…
Details
- What the buyer calls it
- Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Where
- in the South West
Asking a question
The buyer published a contact address on this notice. Questions closed on 13 Oct 2026, 17:00 BST.
Above threshold you will be asked for a PPON and a share code when you bid. Getting one takes about half an hour, once.