UK_2022_Professional Services Business Process Outsourcing
What the buyer wrote
The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialog…
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Awarded to
Details
- What the buyer calls it
- UK_2022_Professional Services Business Process Outsourcing
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Kind of work
- Architecture, engineering and surveying, Software development, IT support and managed services, Cloud, hosting and infrastructure, Data, analytics and AI, Management consultancy, Accountancy, audit and financial advice, Recruitment and temporary staffing, Interpreting and translation, Adult education and skills
Who the buyer named
Charlotte Morris was the named contact on this notice.