Provision of 1st Line IT Helpdesk Support
What the buyer wrote
The requirement is for a 24/7 Managed IT Service Desk. Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions. Provide 1st line IT Support to support business employees (approx. 3800) with all IT Support requirements in office, at station or onboard train services. Regular face to face account management meetings. Site …
Details
- What the buyer calls it
- Provision of 1st Line IT Helpdesk Support
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the North East, in the North West, in Yorkshire and The Humber, in the East Midlands, in the West Midlands, in the East of England, in London, in the South East, in the South West, in Wales, in Scotland
- Kind of work
- IT support and managed services
Who the buyer named
The buyer published a contact address on this notice.