Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
Valuation Office Agencyservices
What the buyer wrote
Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.
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Awarded to
Details
- What the buyer calls it
- Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 5 Mar 2018
- Work ends
- 31 Jul 2018
Who the buyer named
Valuation Office Agency IT Contracts and Commercial Team was the named contact on this notice.