Provision of a Customer Experience Insight and Survey Feedback Solution
What the buyer wrote
CrossCountry is seeking a supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi welcome page and onboard posters. A dashboard-style reporting tool is required to present live results, along with functionality to drill down into the live data for deeper analysis. CrossCountry is also seeking a supplier to proactively uncover and deliver actionable insights to the client. XC are looking for an agency that can go beyond the Customer Exp…
Details
- What the buyer calls it
- Provision of a Customer Experience Insight and Survey Feedback Solution
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the West Midlands
- Kind of work
- Marketing, advertising and communications
Who the buyer named
The buyer published a contact address on this notice.