Provision of a customer relationship management solution (CRM)
What the buyer wrote
North East Ambulance Service (NEAS) is looking to procure a system to support customer and key stakeholder relationships and commercial training bookings. In addition we are also looking to develop our website and digital presence to promote our first aid training and other products. The procurement is grouped into three areas of work: Lot 1: A customer relationship management solution (CRM) that will allow us to record and report on customer, stakeholder and competitor contact details and activities. The system also needs to support marketing, contracting and bid management activities. Lot 2: An integrated booking functionality that allows on-line booking by customers and our in-house…
Details
- What the buyer calls it
- Provision of a customer relationship management solution (CRM)
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 31 Jul 2016
- Work ends
- 28 Oct 2016
Who the buyer named
Judith Hurrell was the named contact on this notice.