What the buyer wrote
The casework management system will serve as the datastore for all customer enquiries and casework related information held by the Service Complaints Ombudsman. The solution is intended to be used as follows: • To record all correspondence relating to casework • To manage and store all data relating to referrals of potential complaints to the Services • To manage and store all data relating to Ombudsman decisions on non-acceptance of a complaint or non-acceptance of an appeal (gateway decisions) • To manage and store all data relating to Ombudsman decisions on investigations relating to maladministration and injustice • To manage and store all correspondence relating to ‘live’ complaint…
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Awarded to
Details
- What the buyer calls it
- Provision of Casework Management System for the OSCC
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 9 Feb 2015
- Work ends
- 8 Feb 2016
- Kind of work
- Technology and digital
Who the buyer named
Stuart Speer was the named contact on this notice.