What the buyer wrote
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Provision of Contact Centre Assessor
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 13 Oct 2019
- Work ends
- 13 Oct 2022
- Kind of work
- Technology and digital
Who the buyer named
The buyer published a contact address on this notice.