Provision of Customer Contact & Business Services
What the buyer wrote
Customer contact service for the Council currently provided in-house by the contact centre. This includes face-to-face, telephone, email & online contact. Business support service currently provided in-house by the centralised Business Support Service hubs. This is the core service element of the contract with a potential value of £20.600m. Optional bids are sought for Emergency out of hours service, currently provided under contract by a third party. This includes telephone and email contact. Customer contact for Revenues & Benefits, currently provided by a third party. This includes face-to-face, telephone and online contact . Additionally the contract value shown allows for additional se…
Details
- What the buyer calls it
- Provision of Customer Contact & Business Services
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Work starts
- 31 Mar 2017
- Work ends
- 31 Mar 2022
- Kind of work
- Professional services
Who the buyer named
Mick Sullivan was the named contact on this notice.