Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
Government Digital Serviceservices
What the buyer wrote
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers Additional information: Awarded via the G-Cloud 9 Framework.
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Awarded to
Details
- What the buyer calls it
- Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 29 Jun 2017
- Work ends
- 29 Jun 2018
- Kind of work
- Technology and digital
Who the buyer named
GDS Commissioning Team was the named contact on this notice.