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Provision of service and maintenance

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What the buyer wrote

Provision of service and maintenance for installed security systems across two buildings (3020 & 3010). The services must comply with relevant British Standards and include: Planned Preventative Maintenance (PPM): Annual visits during business hours. Reactive Callouts: Response times vary by contract level (4-hour or 24-hour SLA). Remote Support: Telephone and online technical assistance. Power Down Support: Annual visit to safely shut down and restore systems. Warranty: 12-month parts and labour warranty on new installations.

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Details

What the buyer calls it
Provision of service and maintenance
How they are buying
The buyer did not say
Where
in London

Who the buyer named

The buyer published a contact address on this notice.

etenders@npl.co.uk