Provision of Service Quality (Auditing) Regime - (SQR)
What the buyer wrote
West Midlands Trains (WMT) manages a total of 153 stations across our network. WMT are looking to identify suppliers to support the delivery of our Service Quality Regime (SQR). This regime is highly specified and is a critical deliverable as part of our contract with the Department for Transport. We are seeking a supplier to deliver independent, accurate and timely audits across our network. These will take place on station, onboard our trains and online, requiring inspections of physical assets and interactions with our staff. In order to support these audits, a database of assets will need to be created and maintained as well as an audit manual which ensures the detailed requirements of …
Details
- What the buyer calls it
- Provision of Service Quality (Auditing) Regime - (SQR)
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 2
- Where
- in the West Midlands
Who the buyer named
Simon Aldridge was the named contact on this notice.