Provision of Service Quality Regime (SQR) and Related Services
What the buyer wrote
London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and ins…
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Awarded to
Details
- What the buyer calls it
- Provision of Service Quality Regime (SQR) and Related Services
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Lots
- 4
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
Who the buyer named
Alicja Zdobylak was the named contact on this notice.