What the buyer wrote
5.1 Standard base entry Clearswift support and maintenance . • 24x7 service desk support, with weekend calls routed to on call engineers via a call logging service • 24x7 access to the Clearswift support portal for access to our knowledge base and extensive self-help resources • First line (L1) application/product support for initial review and response to customer service requests and escalation of unresolved issues to technical support specialists • Second line (L2) technical support through product specialists and subject matter experts for the provision of comprehensive diagnostic and root cause analysis and Incident resolution • Third line (L3) escalation support through produc…
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Awarded to
Details
- What the buyer calls it
- Provision of Software and Maintenance
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Mar 2015
- Work ends
- 20 Mar 2018
- Kind of work
- Software development, IT support and managed services
Who the buyer named
Andrew Yeoman was the named contact on this notice.