What the buyer wrote
This requirement is for the renewal of existing DVLA core telephony services including call charges and line rental. The current contract is due to expire July 2016. However, DVLA have contingency extension options in place to cover services whilst the tender is concluded if required. The majority of services will be delivered to DVLA premises in Swansea, which include the DVLA Contact Centre based at Swansea Vale which handles the main incoming NGN traffic. The Contact Centre is located at SA7 0EE and supports some 1100 staff, Ty Felin located at Fforestfach SA 4AW, supporting some sixty staff with very low usage, and DVLA main site located at Longview Rd SA6 7JL which supports the majori…
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Awarded to
Details
- What the buyer calls it
- Provision of Telephony Services
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 20 Oct 2016
- Work ends
- 20 Oct 2019
Who the buyer named
The buyer published a contact address on this notice.