Provision of the Customer Platform: CRM, Customer Account and Web Forms
What the buyer wrote
Provision of the Customer Platform: CRM, Customer Account and Web Forms The London Borough of Sutton and the Royal Borough of Kingston (the Councils) are seeking tender bids from suitably qualified organisations for the provision of a 'customer platform' which will comprise of a Customer Relationship Management system (CRM); customer account ('my account'); a web forms solution; and integration of these components with our back office systems - together these elements are known as the 'customer platform'. The customer platform constitutes part of a wider digital platform and presents a unique opportunity which will lay the foundations of service transformation for both councils and par…
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Awarded to
Details
- What the buyer calls it
- Provision of the Customer Platform: CRM, Customer Account and Web Forms
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 15 Jan 2019
- Work ends
- 4 Mar 2021
Who the buyer named
The buyer published a contact address on this notice.