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Provision of the Green Deal Ombudsman and Investigation Services

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What the buyer wrote

The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017. The GD was launched in January 2013 as a framework under which consumers could take out 'pay as you save' loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property. The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential elemen…

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Awarded to

The Ombudsman Services Limited£330ends (13 Jun 2019)

Details

What the buyer calls it
Provision of the Green Deal Ombudsman and Investigation Services
How they are buying
Advertised, open to anyoneAny supplier could bid without being invited first.
Type
services
Suitable for small firms
The buyer says yes. What that is worth
Work starts
13 Jun 2017
Work ends
13 Jun 2019

Who the buyer named

The buyer published a contact address on this notice.

NuclearInnovation@beis.gov.uk