QCCC - Provision of Contact Centre Consultancy

Birmingham City Council (The Council) has recently brought its Contact Centre in-house and now seeks to review the delivery of customer service processes and procedures in its remaining satellite contact centres to ensure that it delivers a complete service that is easy to use, easily accessible and delivers excellent customer services to its citizens. The aim is to transform existing services through the implementation of improved processes and enabling technologies and transition all services into a single Contact Centre over a period of time. To assist the Council to review its existing Contact Centre services it is seeking the support of an experienced partner who can provide and…

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