QU027 - Provision of Contact Centre specialist skills, experience and knowledge to review the current service provided by satellite contact centres.
Birmingham City Councilservices
What the buyer wrote
The Council is seeking the support of an experienced partner who can provide and deliver specialist advice and detailed practical experience of integrating existing contact centres into a single structure to ensure it is fit for purpose, delivers value for money and offers a quality service to the citizens of Birmingham. The key objectives of this contract are: • To review existing content, processes and procedures in disparate satellite Contact Centres and develop an effective transition strategy that will successfully transition the satellite contact centres to the central contact centre with minimum disruption to citizens. To achieve these objectives, the provider will manage th…
Details
- What the buyer calls it
- QU027 - Provision of Contact Centre specialist skills, experience and knowledge to review the current service provided by satellite contact centres.
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 31 May 2016
- Work ends
- 31 Dec 2016
Who the buyer named
Sukhdev Samrai was the named contact on this notice.