What the buyer wrote
Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1…
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Awarded to
Details
- What the buyer calls it
- QU069 - Customer Satisfaction - AWARD
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 31 Jul 2017
- Work ends
- 31 Jul 2018
Who the buyer named
Mohammed Yahiah was the named contact on this notice.