QU142 - Service Management System - Soft Market Testing Exercise

Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system. It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019. We are seeking input from potential bidders to indicate the options and costs for: a) The provision of a service management system b) The provision of on-going maintenance and support for that system c) Provision of user documentation for the service management system. d) Possible provision of training in th…

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