Quotation for Audit of Services Provided by Housing Options
What the buyer wrote
Quotation for Audit of Services Provided by Housing Options The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options. The audit will focus on two key elements: 1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods • Telephone calls (15 calls) • Face to face visits (10 visits) • Email (5 emails) 2. Assessment of housing options and homelessness advice by • Assessing 30 case files closed within the previous 6 - 12 months. The contract will b…
Details
- What the buyer calls it
- Quotation for Audit of Services Provided by Housing Options
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 31 May 2018
- Work ends
- 13 Jul 2018
Who the buyer named
Lisa Whitehouse was the named contact on this notice.