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Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

National Savings and Investmentsservices
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What the buyer wrote

This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.

Bid for this and lost? There is a short window in which the decision can be questioned.

Awarded to

Sopra Steria Limited

Details

What the buyer calls it
Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
How they are buying
Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
Type
services
Kind of work
Software development, Accountancy, audit and financial advice, Marketing, advertising and communications

Who the buyer named

The buyer published a contact address on this notice.

malcolm.edwards@nsandi.com